Effective Date: 5 May 2026

Meltic Group (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (“App”).

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Full Name
  • Phone Number
  • Email Address
  • Company/Business Name
  • Address (City, State, Country)

b. Business & Professional Information

  • GST Number (if applicable)
  • Drug License Details (if required for pharma services)
  • Order history and preferences

c. Device & Usage Information

  • Device type and OS
  • IP address
  • App usage data
  • Log files and crash reports

2. How We Use Your Information

We use the collected data for:

  • Processing orders and inquiries
  • Providing pharma franchise or product-related services
  • Customer support and communication
  • Improving app performance and user experience
  • Sending promotional offers, updates, or business information
  • Legal compliance and fraud prevention

3. Sharing of Information

We do not sell your personal data. However, we may share your information with:

  • Internal team members for order processing
  • Third-party service providers (payment gateways, delivery partners)
  • Legal authorities if required by law

4. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, misuse, or disclosure.

However, no digital platform is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your data only as long as necessary for:

  • Business and operational purposes
  • Legal and regulatory compliance

6. User Rights

You have the right to:

  • Access your personal data
  • Request correction or updates
  • Request deletion of your data
  • Opt-out of marketing communications

To exercise these rights, contact us at the details below.

7. Cookies & Tracking Technologies

Our app may use cookies or similar technologies to:

  • Enhance user experience
  • Analyze app usage
  • Store preferences

You can manage permissions through your device settings.

8. Third-Party Links

Our app may contain links to third-party websites. We are not responsible for their privacy practices.

9. Children’s Privacy

Our services are intended for users above 18 years. We do not knowingly collect data from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be reflected with a revised “Effective Date.”

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact:

Meltic Group
Website: www.melticgroup.com (update if needed)
Email: Meltichealth.53@gmail.com (update if needed)
Phone: +91-9504600000

12. Consent

By using our mobile application, you consent to this Privacy Policy.